Frequently Asked Questions
How soon will I see results?
Most users notice an immediate post-treatment glow. For lasting improvements like reduced fine lines, clearer skin, and enhanced radiance, consistent use over 4-8 weeks is recommended. Clinical studies show LED light therapy produces optimal results with regular sessions ā think of it like going to the gym for your skin.
Is this safe for sensitive skin?
Yes! The medical-grade silicone is hypoallergenic and non-irritating. However, if you have severe skin conditions, rosacea, or are currently using prescription retinoids, consult your dermatologist before use. Start with shorter 10-minute sessions and gradually increase as your skin adapts.
Can I use this while pregnant or breastfeeding?
As a precaution, we recommend avoiding LED light therapy during pregnancy and breastfeeding unless approved by your healthcare provider. Your safety and your baby's health are the priority.
Which light colour should I use?
- It depends on your skin goals:
- Anti-aging & wrinkles? Red light
- Acne & breakouts? Blue light
- Dark spots & dullness? Yellow light
- Redness & sensitivity? Green light
- Active acne healing? Purple light
- Tired, sluggish skin? Cyan light
- Maximum results? Laser mode (use 2-3x per week max)
- You can also alternate colours throughout the week to target multiple concerns.
How often should I use this mask?
For best results, use 3-5 times per week for 15-20 minutes per session. More frequent use won't accelerate results ā consistency over time is what matters. Your skin needs time between sessions to produce collagen and repair cellular damage.
How long does shipping take?
It usually takes up to 3ā14 business days
Youāll receive an email with a tracking link as soon as your order ships.
We pride ourselves on fast processing ā most orders leave our warehouse within 48 hours.
Do you ship internationally?
Not just yet, we currently ship only within Australia š¦šŗ.
But donāt worry, weāre working on spreading the Tiya Aura glow worldwide soon!
If you have a special request, reach out to our support team ā weāll see what magic we can make happen āØ
What is your refund policy?
We offer a 14-Day Money-Back Guarantee on all Tiya Aura products.
If your order arrives damaged, faulty, or not as expected, simply contact us @ tiyaaura100@gmail.com within 14 days of delivery for a hassle-free replacement or refund.
Is my payment information secure?
100%. š
Our website uses SSL encryption and trusted payment gateways like Shop Pay, PayPal, to ensure your data is safe at all times.
We never store or share your payment information.
How do I track my order?
Once your order has shipped, youāll receive a tracking email with a direct link to monitor delivery progress in real-time.
You can also log in to your account on tiyaaura.com and view your order history.
How much does shipping cost?
You look beautiful, girl ā shippingās on us!
We offer free shipping Australia-wide, so you can treat yourself to more of what you love without the extra cost.
How can I contact customer support?
Our friendly team is here to help you 7 days a week.
š§ Email: tiyaaura100@gmail.com
šø Instagram: @TiyaAura
š¬ Live Chat: Available on our website during business hours