Shipping Information

Effective date: September 13, 2026

This Shipping Policy applies to orders placed through tiyaaura.com for delivery in Canada.

1. Order Processing

Please allow up to 2 business days for your order to be processed and dispatched. Business days are Monday to Friday, excluding public holidays. Processing time is separate from the delivery estimate below.

2. Delivery Area

This storefront is configured for delivery within Canada. Availability may vary by province, territory, postal code and carrier coverage. We may be unable to deliver to certain remote addresses, PO boxes or restricted locations; any restriction should appear at checkout.

3. Estimated Delivery

Estimated delivery is 3–14 business days after dispatch. Delivery estimates exclude the processing period and are not guaranteed. Remote and northern destinations, weather, customs, peak periods and carrier disruptions may require additional time.

4. Fulfilment Locations

To make products available across Canada, orders are dispatched by our fulfilment partners in China. An order may arrive in more than one parcel. Tracking details will identify the carrier and available delivery updates.

5. Delivery Charges, Currency And Taxes

Prices are displayed in Canadian dollars when Canada is selected as your market. Any delivery charge, discount and applicable tax collected by Tiya Aura is shown before payment. Tiya Aura covers applicable import duties, import taxes and customs brokerage charges for your order; you will not be asked to pay these charges on delivery. If a carrier requests an import-related payment, contact hello@tiyaaura.com before paying so we can resolve it.

6. Tracking

We email tracking information after dispatch. Tracking events can take 24–72 hours to appear. Some last-mile carriers provide fewer scans, especially for remote destinations.

7. Address Changes

Check your address carefully before paying. Contact us immediately if a detail is wrong. We cannot guarantee changes after fulfilment begins and are not responsible for delay or non-delivery caused by an incorrect address supplied by the customer, except where law requires otherwise.

8. Delays

If the estimated window has passed, review the tracking link first and then contact us with your order number. We will work with the carrier or fulfilment partner to investigate. Events outside reasonable control—including severe weather, wildfire, labour disruption, customs delay and transportation interruption—may affect delivery.

9. Lost, Stolen Or Marked-Delivered Parcels

If tracking shows delivered but the parcel is missing, check the delivery location, household members, building staff and nearby safe places, then contact the carrier and us promptly. We will assist with a trace. A replacement or refund is considered after the carrier investigation and in accordance with applicable law.

10. Damaged Or Incorrect Orders

Contact us promptly with your order number, clear photographs and a short description. Keep the item and packaging until we provide instructions. See our Refund & Return Policy for available remedies.

11. Contact

For delivery help, use our Contact Us form and include your order number.