Refund & Return Policy

Effective date: September 13, 2026

We want you to feel good about getting cosy. This policy applies to Reversible Sherpa Comforters purchased from tiyaaura.com for delivery in Canada, sold by TYA & Co Pty Ltd (ABN 66 687 255 125), trading as Tiya Aura.

1. Try It At Home For 30 Days

If your comforter is not right for you, email us within 30 calendar days after delivery. Change of mind, comfort, size and colour concerns are included. You may open and try the comforter at home; it does not have to be unused or in its original packaging.

For an eligible request, we will arrange a refund or, if you prefer and stock is available, a replacement. You do not need to send the original item back.

2. Three Simple Steps

1. Email hello@tiyaaura.com within 30 days of delivery.
2. Include your order number or other proof of purchase, the item concerned and a short explanation. For damage, defects or an incorrect item, please include photographs where reasonably possible.
3. Our team will review your request and confirm the refund or replacement by email. We normally reply within 1–2 business days.

3. No Return Shipping

For approved requests under this policy, keep the item. There is no return postage or restocking fee, and you should not send anything to our supplier or to the address printed on the parcel. If an item is unsafe, stop using it and contact us for safe handling instructions.

4. Refunds And Replacements

Approved refunds are sent to the original payment method for the amount paid for the affected item, including applicable tax. For a full-order refund under the 30-day guarantee, we also refund any standard delivery charge paid to Tiya Aura. For a partial-order refund, delivery charges are refunded where required by law or where our error caused the request.

We aim to issue approved refunds within 5 business days. Your bank or payment provider may take an additional 5–10 business days to display the funds. Any shorter legally required refund deadline takes priority. Contact us if your refund has not appeared after the expected processing time.

Replacements are subject to availability. We will confirm the item and delivery arrangements with you first, and cover standard replacement shipping. You do not have to accept store credit or a replacement instead of an eligible refund.

5. Damaged, Defective Or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, develops a defect or differs from what you ordered. We will work with you on an appropriate remedy, including a refund or replacement where applicable. The 30-day change-of-mind window does not limit your statutory rights or any applicable product warranty.

6. Fair Use

The comfort guarantee covers normal at-home use. It does not cover deliberate damage, misuse, fraudulent claims or a second refund for the same item. We may request reasonable information to verify the purchase and the issue. We will not reject an otherwise eligible request simply because the item has been opened or tried.

7. Order Changes And Cancellations

Email us promptly if you need to change or cancel an order. We will help where possible, but cannot guarantee changes once fulfilment has begun. If your order has already shipped, you can use the 30-day process after delivery. This does not limit any cancellation right provided by law.

8. Your Consumer Rights

This guarantee is in addition to your rights under applicable Canadian federal, provincial and territorial consumer-protection laws. Nothing in this policy excludes or restricts a right or remedy that cannot lawfully be excluded.

9. Contact

For help with a refund, replacement or cancellation, email hello@tiyaaura.com. Please include your order number so we can help you faster.