Frequently Asked Questions
Where Is Tiya Aura Based?
Tiya Aura is an online store operated by TYA & Co Pty Ltd (ABN 66 687 255 125) in Australia, serving customers across Canada. Orders may be fulfilled by partner facilities inside or outside Canada.
How Much Does Delivery Cost?
Any delivery charge is displayed before payment. Eligible promotions may include complimentary tracked delivery.
When Will My Order Arrive?
Your estimated delivery window is shown at checkout and varies by province, territory and postal code. Remote and northern destinations may require additional time.
Do You Ship Outside Canada?
This storefront is configured for delivery within Canada. Orders for other countries should use the relevant regional storefront where available.
What Is Your Return Policy?
We offer a 30-day comfort guarantee, subject to the terms and exclusions in our Refund Policy.
Is Checkout Secure?
Yes. Transactions are processed through encrypted, secure checkout systems designed to protect your information.
How Do I Track My Order?
We will email a tracking link after your order ships. Open the link, or enter the tracking number on our Track Your Order page.
How Do I Contact Customer Care?
Send us a message through the Contact Us form. We normally reply within 1–2 business days, Monday to Friday.