Frequently Asked Questions
Where are you located?
We’re proudly based in Australia 🇦🇺, where beauty, self-care, and confidence meet the Aussie lifestyle.
All Tiya Aura orders are packed with care and shipped directly from our Australian warehouse — so your glow gets to you fast
How much does shipping cost?
You look beautiful, girl — shipping’s on us!
We offer free shipping Australia-wide, so you can treat yourself to more of what you love without the extra cost.
How long does shipping take?
It usually takes up to 3–14 business days
You’ll receive an email with a tracking link as soon as your order ships.
We pride ourselves on fast processing — most orders leave our warehouse within 48 hours.
Do you ship internationally?
Not just yet, beautiful — we currently ship only within Australia 🇦🇺.
But don’t worry, we’re working on spreading the Tiya Aura glow worldwide soon!
If you have a special request, reach out to our support team — we’ll see what magic we can make happen ✨
What is your refund policy?
We offer a 14-Day Money-Back Guarantee on all Tiya Aura products.
If your order arrives damaged, faulty, or not as expected, simply contact us @ tiyaaura100@gmail.com within 14 days of delivery for a hassle-free replacement or refund.
Is my payment information secure?
100%. 🔒
Our website uses SSL encryption and trusted payment gateways like Shop Pay & PayPall to ensure your data is safe at all times.
We never store or share your payment information.
How do I track my order?
Once your order has shipped, you’ll receive a tracking email with a direct link to monitor delivery progress in real-time.
You can also log in to your account on TiyaAura.com and view your order history.
How do I contact customer support?
Our friendly team is here to help you 7 days a week.
📧 Email: tiyaaura100@gmail.com
📸 Instagram: @TiyaAura
💬 Live Chat: Available on our website during business hours