Frequently Asked Questions
Can I use this on wet or damp hair?
No, the SilkGlide Pro should only be used on completely dry hair. Using heat styling tools on wet or damp hair can cause serious damage because the hair cuticle is open when wet, making it more vulnerable to heat damage. Always blow-dry your hair completely first, or let it air-dry before styling. For best results, make sure hair is 100% dry and detangled.
Will this work on my very curly, thick, or coily hair?
Yes! The SilkGlide Pro works beautifully on all hair types, including very curly, thick, and coily hair. Simply use the highest temperature setting (390°F) and work in smaller sections (about 1 inch wide). You may need to make 2-3 passes per section for the best results. The nano-ceramic coating and 200M negative ions help smooth even the most stubborn curls without excessive damage. However, for extremely tight coils, you may want to combine this with a blow-dry first for optimal straightening.
How long does the battery actually last, and how many uses do I get per charge?
On a full charge, the battery lasts approximately 45 minutes of continuous use. Depending on your hair length and thickness, this typically gives you 2-3 complete styling sessions. For example, shoulder-length hair usually takes about 15-20 minutes to style, so you'd get 2-3 uses. The device charges fully in about 2 hours using the included USB-C cable. The LED display shows your battery level so you'll always know when it's time to recharge.
Will this damage my hair or make it smell burnt?
The SilkGlide Pro is designed to minimise heat damage. The nano-ceramic coating distributes heat evenly (preventing hot spots that cause burning), and the 200M negative ion technology helps seal the hair cuticle to lock in moisture. Start with the lowest temperature that works for your hair type, and always use a heat protectant spray for added protection. As long as your hair is completely dry before use and you don't hold the brush in one spot too long, you won't experience burning or damage. Most users report healthier-looking hair compared to traditional flat irons.
Is it safe for my scalp? Will the bristles burn me?
Absolutely safe! The SilkGlide Pro features anti-scald protection with cool-tip ceramic bristles. The outer bristles remain cool to the touch while the inner heating bristles do the straightening work, creating a protective barrier between the heat and your scalp. You can safely use it right at the roots without fear of burns. Additionally, the device has an automatic 10-minute shut-off feature if left idle, preventing overheating accidents.
Can I take this on an airplane? Is it TSA-approved?
Yes! The SilkGlide Pro is TSA-approved and meets all airline regulations for carry-on electronic devices. The rechargeable lithium battery complies with FAA safety standards (under 100Wh), making it completely safe for air travel. It's the perfect travel companion — just toss it in your carry-on bag and you're ready to style anywhere. Many users specifically buy this for travel because it's so compact and eliminates the need for outlet adapters in different countries.
How do I clean and maintain my straightening brush?
Cleaning is simple! First, make sure the device is unplugged and completely cooled down. Remove any loose hairs caught in the bristles. Then, dampen a soft cloth or paper towel with warm water and gently wipe the bristles and base of the brush to remove any product buildup, dust, or residue. Dry thoroughly with a clean, dry cloth before storing. Never submerge the brush in water, put it in the dishwasher, or use harsh chemical cleaners. Clean after every 3-4 uses to maintain optimal performance and extend the life of your device.
What is your refund policy?
We offer a 14-Day Money-Back Guarantee on all Tiya Aura products.
If your order arrives damaged, faulty, or not as expected, simply contact us @ tiyaaura100@gmail.com within 14 days of delivery for a hassle-free replacement or refund.
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How do I track my order?
Once your order has shipped, you’ll receive a tracking email with a direct link to monitor delivery progress in real-time.
You can also log in to your account on tiyaaura.com and view your order history.
How much does shipping cost?
Shipping’s on us!
We offer free shipping Australia-wide, so you can treat yourself to more of what you love without the extra cost.
How can I contact customer support?
Our friendly team is here to help you 7 days a week.
📧 Email: tiyaaura100@gmail.com
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