Frequently Asked Questions
How does the dual-head design benefit my shave?
The two floating heads adapt to facial contours and cover more surface than a single head, helping you achieve a closer, more uniform shave.
Can I use the shaver for both wet and dry use?
Absolutely — it’s fully waterproof. It is designed for both dry and wet shaving, so you can use it in the shower or with shaving gel if preferred.
How do I clean and maintain the shaver?
The shaving head detaches easily so you can rinse it under water or brush out debris. Regular cleaning keeps it hygienic and efficient.
Is this shaver suitable for sensitive skin or delicate areas?
Yes. The dual-head foils are crafted to glide smoothly and reduce tugging or irritation, making it well-suited for sensitive skin or delicate grooming zones.
Can I use the shaver for trimming longer hair or just finishing a close shave?
While it excels at close shaving, for hair longer than ~2 mm it’s best to trim down with a clipper first, then follow up with the shaver for a smoother finish.
How long does shipping take?
It usually takes up to 3–14 business days
You’ll receive an email with a tracking link as soon as your order ships.
We pride ourselves on fast processing — most orders leave our warehouse within 48 hours.
Do you ship internationally?
Not just yet, beautiful — we currently ship only within Australia 🇦🇺.
But don’t worry, we’re working on spreading the Tiya Aura glow worldwide soon!
If you have a special request, reach out to our support team — we’ll see what magic we can make happen ✨
What is your refund policy?
We offer a 14-Day Money-Back Guarantee on all Tiya Aura products.
If your order arrives damaged, faulty, or not as expected, simply contact us @ tiyaaura100@gmail.com within 14 days of delivery for a hassle-free replacement or refund.
Is my payment information secure?
100%. 🔒
Our website uses SSL encryption and trusted payment gateways like Shop Pay, PayPal, to ensure your data is safe at all times.
We never store or share your payment information.
How do I track my order?
Once your order has shipped, you’ll receive a tracking email with a direct link to monitor delivery progress in real-time.
You can also log in to your account on TiyaAura.com and view your order history.
How much does shipping cost?
You look beautiful, girl — shipping’s on us!
We offer free shipping Australia-wide, so you can treat yourself to more of what you love without the extra cost.
You look beautiful, girl — shipping’s on us!
We offer free shipping Australia-wide, so you can treat yourself to more of what you love without the extra cost.
How can I contact customer support?
Our friendly team is here to help you 7 days a week.
📧 Email: tiyaaura100@gmail.com
📸 Instagram: @TiyaAura
💬 Live Chat: Available on our website during business hours